We are proud to share the news of our exciting, new contract with TTEC at their UK state-of-the-art Headquarters in Leeds. The 4 Site Security team play an important, customer-facing role for TTEC, and so you will find them prominently located in the client’s reception area.

Ihti Mahmood, our Contracts Manager says: “Our security guards are the first point of contact, with a smile and friendly greeting, for TTEC staff, and they are crucial in setting a professional image, with a warm welcome, for important and influential visitors to their HQ.

TTEC is a global company specialising in customer experience for prestigious, high profile international brands. A security team that is well-presented, highly personable, with excellent communication skills, who understand the importance of and can be trusted to maintain TTEC’s high standards at all times, is essential.

At the client’s Leeds office, 4 Site Security is providing CCTV monitoring and internal patrols. Our officers are consistently prepared to go above and beyond their daily roles to help the client out and deliver added value to the contract.

Our Business Development Manager Nathan Goffin explains: “We immediately connected with this client by actively listening to their needs and understanding the challenges and frustrations they had been experiencing. We then proposed and discussed solutions, which included our commitment to outstanding contract management with a personal touch and regular open and consistent dialogue. Within a short space of time, we have impressed the client by continually going the extra mile and ensuring we have a strong, collaborative team in place to provide service excellence.”

We look forward to a long and successful partnership with TTEC and aligning our 4 Site Security values of Support, Integrity, Trust and Excellence in support of our client’s successful business outcomes.