Operations

This year, whilst our permanent and temporary hours contracts have seen an increase, we achieved an impressive total client retention of 99.95% and no service-related terminations.

We are maintaining a strong foothold in Leeds, Manchester, and Liverpool, and have additionally expanded into Staffordshire, South Yorkshire and East and West Midlands. We have seen geographical growth over the last 12 months in North Yorkshire.
With this growth, 4 Site is establishing itself as a major security provider for British companies and worldwide logistics businesses and major charities.

With our growth, we have maintained excellent quality, with service client KPIs showing a very impressive monthly average between 96% and 98%. We also achieved a significant reduction in alarm average response times.

Looking to 2026, we aim to continue The 4 Site Way with continued growth, delighting clients with even higher customer satisfaction targets, and expanding our new client base.

The Patrol & Response department are aiming to develop the  supervisor roles further, empower controllers to write AIs, implement new processes for drivers and controllers, review strategies for quicker response times, and ensure all of the P&R team have guidance and structure in place to increase overall performance.

Business Development

Our Business Service development figures have been strong over the last year, with the results showing that we have exceeded our targets for the year for each service type. The department not only exceeded targets and supported business growth but also expanded into new locations and business sectors.

They are proud of their high conversion rate, which is a testament to the entire business and the operations team for supporting the sales department with their fantastic service and contract management.

Next year, they are looking forward to strengthening services across the warehouse and distribution sectors and increasing new business meetings from telesales and referrals.

Business Support and HR

The Business Support Team has done an outstanding job of supporting the business through a number of structural changes this year. They were celebrated as Team of the Month due to their hard work, and have been recognised by every department as being an empowered, trusted, and reliable team who work well together.

In the upcoming year, they would like to aim for cross training across the team and succession planning, and complete a fresh analysis of reporting and system capabilities.